• To have complete knowledge on the food / beverage / service available in sections appointed;
• Ensures that NagaWorld Hotel standards and policies are explained to staff, and are correctly applied;
• Be aware of and applies the procedures concerning hotel Fire and Life Safety Emergency procedures;
• Ensures that staff applies the necessary precautions with regards to the hotel food safety and hygiene standards;
• Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage - as applicable);
• Maintains consistency in quality of food and beverage / service / cleanliness of sections appointed;
• Makes sure of putting in place (work place preparation) and checked well on each meal period;
• Makes sure all the Beverages served in maximum 3 minutes time with proper garnish as per recipe;
• Obtains customer feedback and inform Captain / Supervisor;
• Handles minor complaints and reports them to the Captain / Supervisor;
• Checks set-up / put in place prior to start of operations;
• Checks cleanliness of sections prior to and after service;
• Ensures co-operation and smooth communication between staff in section(s) appointed and other departments;
• Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage;
• Practices economy of food, beverage, paper supplies, electricity and water (practice recycling whenever possible);
• Makes sure punctuality, grooming and performance are maintained;
• Makes sure breakfast / lunch/ dinner and supper operation runs smooth as briefed by the Captain / Supervisor before each meal period;
• Enforces staff motivation and team building; Conducts staff training when required;
• Assists in any other tasks as specified by his / her supervisor.