• General Job Functions
• To motivate the associates, in return they will provide the highest standard of service to the guest;
• Ensures all equipment in the department is in working condition;
• Operates retrieval indication system, and queues vehicles for delivery in an organized manner;
• Scans valet tickets for date and time measurement recording;
• Receives key packs and parking tickets from Valet parkers;
• Ensures parking tickets properly reflect the location of all vehicles parked;
• Demonstrates high levels of Spotlight on Service skills on a consistent basis;
• Delights our guests with outstanding service;
• Ensures parking tickets have been completed correctly by Valet parkers prior to filing;
• Maintains records of total cars parked and delivered by each Valet parker;
• Ensures that player problems are handled in an effective and courteous manner;
• Ensures that appropriate service recovery measures are followed through to ensure player satisfaction with your services and employees;
• Flexible and receptive to change in work environment and procedure;
• Participates in departmental and property-wide discussions, meetings, and service initiatives;
• Adheres to regulatory, departmental and company policies/procedures in an ethical manner;
• Parks guest vehicles in specified areas in a safe and efficient manner;
• Retrieves customer vehicles from specified areas in a safe and efficient manner;
• Provides travel directions and information on property events and promotions;
• Promotes the courteous treatment of customers and resolving guest service issues;
• Provides general supervision to valet attendants in order to ensure efficient valet operations;
• Delivers internal and external guest service by ensuring every interaction;
• Provides especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems;
• Greets arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate;
• Ensures to commit plus demonstrate corporate culture, values, vision and goals always;
• Ensures to park as well as retrieve guest vehicles for careful and respectful procedures;
• Prepares, completes and fills out legibly suitable valet tickets for all guest vehicles;
• Supervises valet parking lots for all self-parked vehicles;
• Ensures to maintain cleanliness at valet lots as well as garages;
• Presents service of guest vehicles inclusive of window cleaning and trash removal etc.;
• Reports maintenance needs if any within valet lots and garages;
• Maintains valet equipment inclusive of air tanks plus battery packs along with umbrellas and coolers;
• Provides support as required to assure exclusive guest service;
• Provides recommendations and information to management for supporting quality operations;
• Supports customers promptly as well as courteously in Valet checkout and check-in;
• Ensures to quickly clear valet drop-off area of cars as parked;
• Ensures high level of client service plus satisfaction is accomplished;
• Works with superior in the preparation and management of the department’s budget and is aware of financial targets;
• Recycles where-ever possible and enforces cost saving measures to staff;
• Demonstrates Awareness of OH&S policies and procedures and ensures all procedures are conducted safely and within OH&S guidelines and ensures your direct reports do the same;
• Be aware of duty of care and adheres to occupational, health and safety legislation, policies and procedures;
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly;
• Initiates action to correct a hazardous situation and notifies supervisors of potential dangers.