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Anantara Angkor Resort
Job Title : Telephone Operator
Location : Siem Reap
Vacancy Type : Customer Service/Support,Hotel/Restaurant
Education : All levels
Introduction :

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 16,000 rooms across more than 130 hotels, resorts and serviced suites under the Anantara, AVANI, PER AQUUM, Oaks, Tivoli, Elewana, Four Seasons, Marriott, St. Regis, Radisson Blu and Minor International brands. Today MHG operates its hotel and spa portfolio in 25 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. In addition, its mixed-use business operates spas, shopping plazas & entertainment outlets, residential properties, and a points-based vacation club.

Job Description :

As a Guest Service Ambassador you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative; suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Job Requirement :
  •  Vocational School in hotel management 
  •  Excellent customer service skills and personable nature
  •  Natural inclination for helping other fulfill their needs
  •  Experience in hotel telephone operator system including swithboards and automated services
  •  Problem solving and resolution skills to ensure satisfied customers
  •  Exemplary reception abilities and friendly telephone service
  •  Knowledge of computer programs used for invoicing making reservations etc.
  •  Capacity for learning and applying new ideas and procedures
  •  Good english both written and spoken
Posting Date :
March-20-2017
Closing Date :
April-05-2017
Contact Detail :
Name : Anantara Angkor Resort
Mobile :
Tel : + (855) 63 966 788
Fax :
Email : tchhy@anantara.com
Address : Anantara Angkor Resort & Spa, National Road No. 6, Krous Village, Svay Dangkom Commune, Siem Reap, Cambodia.
Web Site : http://www.minorinternational.com/career/hotel.php

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