NTC is a fast growing company that provides telecom and Internet services in the Kingdom of Cambodia .

• Ability to organize own and others schedules.
• Ability to work effectively in a busy environment and under pressure.
• Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, Fibre Optic and other internet related technologies.
• Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
• Ability to Solve Problems.
• Excellent Interpersonal and communication skills for both Chinese and English (verbal & written). Multi-language skills are preferable.
• Ability to travel on company business, potentially to other Provinces.
• Tertiary qualifications related to the IT and or Communications fields are desirable.
• Prior Work Experience in the IT and or Communications fields are desirable.
• Prior experience as a Team Leader or Supervisor is desirable.
• Punctual, Patient and Enthusiastic.
• Flexible to work outside of normal business hours when required.
• Ability to work effectively in a Team environment.
• Ability to learn quickly and willing to show initiative.

• Install Internet Connections and other Communications Connections for NTC Customers following NTC Procedures.
• Resolve Technical issue for customers with NTC provided services. Over the phone, remote. Support and on customers site required.
• Be prompt to perform actions to assist NTC Customers.
• Keeping quick to action for attending services after getting assignments from Supervisor & Manager.
• Keep on time for appointments with customers requested.
• Find solutions for difficult service situations.
• Suggest improvements to Supervisor Services Support/ Coordinator and Management.
• Encourage and foster a Teamwork and Knowledge Sharing environment with Team.
• Promptly escalate issues and concerns to Supervisor or Management as required.
• Follow-up Colleagues inside NTC to provide service to NTC Customers.
• Maintain good communication with other NTC Staff.
• Maintain good relationships with NTC Customers and Potential NTC Customers.
• Communicate professionally with NTC Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS.
• Pass details of potential customers or upgraded sales leads to the NTC Sales Team.
• Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager.
• Follow NTC Processes, Policies and procedures.
• Be prompt to perform action and work on duty rotate (Night, Late, Early, Week End And Or Public holyday) 
• Other tasks assigned by Supervisor or Manager