Job Announcement
Job Title : Technical Support Officer (Chinese Speaking)
Location : Phnom Penh
Vacancy Type : Computer - Networking
Education : All levels
Number of Hirelings : 1
Introduction :

NTC is a fast growing company that provides telecom and Internet services in the Kingdom of Cambodia . NTC is has been established since 2006 and serving most of the Mobile Operator & ISPs in Cambodia and neighborhood countries Vietnam, Thailand, & Laos. NTC establishes our own underground fiber optic metro ring in major cities including Phnom Penh, Siem Reap, Battambang, Sihanouk Ville, Kampong Cham, Bavet & cover across the nationwide. Due to our nationwide coverage area with premium networking & bandwidth quality and potentially growth on our market share.

Job Requirement :

• Ability to organize own and others schedules.
• Ability to work effectively in a busy environment and under pressure.
• Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, Fibre Optic and other internet related technologies.
• Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
• Ability to Solve Problems.
• Excellent Interpersonal and communication skills for both Chinese and English (verbal & written). Multi-language skills are preferable.
• Ability to travel on company business, potentially to other Provinces.
• Tertiary qualifications related to the IT and or Communications fields are desirable.
• Prior Work Experience in the IT and or Communications fields are desirable.
• Prior experience as a Team Leader or Supervisor is desirable.
• Punctual, Patient and Enthusiastic.
• Flexible to work outside of normal business hours when required.
• Ability to work effectively in a Team environment.
• Ability to learn quickly and willing to show initiative.

Job Duties :

• Install Internet Connections and other Communications Connections for NTC Customers following NTC Procedures.
• Resolve Technical issue for customers with NTC provided services. Over the phone, remote. Support and on customers site required.
• Be prompt to perform actions to assist NTC Customers.
• Keeping quick to action for attending services after getting assignments from Supervisor & Manager.
• Keep on time for appointments with customers requested.
• Find solutions for difficult service situations.
• Suggest improvements to Supervisor Services Support/ Coordinator and Management.
• Encourage and foster a Teamwork and Knowledge Sharing environment with Team.
• Promptly escalate issues and concerns to Supervisor or Management as required.
• Follow-up Colleagues inside NTC to provide service to NTC Customers.
• Maintain good communication with other NTC Staff.
• Maintain good relationships with NTC Customers and Potential NTC Customers.
• Communicate professionally with NTC Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS.
• Pass details of potential customers or upgraded sales leads to the NTC Sales Team.
• Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager.
• Follow NTC Processes, Policies and procedures.
• Be prompt to perform action and work on duty rotate (Night, Late, Early, Week End And Or Public holyday) 
• Other tasks assigned by Supervisor or Manager

Posting Date :
Closing Date :
Contact Detail :
Name : NEOCOMISP Limited
Mobile : 093 222 078
Tel : 023 722 172
Fax :
Email : chamroeun.h@neocomisp.com
Address : Building No.19, Street 90, Sangkat Sras Chork Touk, Khan Daun Penh, Phnom Penh
Web Site : http://neocomisp.com


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