ABOUT CUFA: CUFA is a development agency focusing on financial inclusion, improving financial literacy and supporting economic livelihoods through employment, education and enterprise programs. CUFA has been developing community access to affordable financial services in the Asia Pacific region for over 45 years, working cooperatively from grass-root communities through to government levels, building capacity in emerging financial cooperatives to create sustainability, improve lives, and relieve poverty.

CUFA is currently recruiting for a Technical Support Officer. The position is full-time and based in Phnom Penh.  The purpose of the role is to support the IT needs of the organization and its staff across all six countries.  CUFA uses Google applications, Skype and a variety of other 

• Essential Criteria
• University qualifications and demonstrated employment experience in information technology.
• Experience in network administration, including LAN/WAN
• Sound knowledge of Windows OS (server/client) and Mac OS
• Skills to manage Mikrotik Router and Wireless Access Point
• Experience to manage and monitor Google Apps for non-profit administration, internet and email
• Ability to use Access databases or other CRM software.
• Understanding of data security and backup processes
• Demonstrated capacity to problem solve in the event of virus attacks
• Knowledge of websites including WordPress
• Excellent written and verbal English skills
• Strong interpersonal skills, including the capacity to maintain open and constructive  communications with a wide range of stakeholders in an international context
• Ability to work independently and provide continuous improvement to CUFA’s IT systems.
• Willingness to learn new skills and undertake different tasks as required
• Strong time management skills and ability to prioritize tasks as required
• Capable of working well under pressure

• Define, update, and implement an IT strategy for the company
• Provide efficient and timely technical support on troubleshooting hardware and software to CUFA staff across the Asia-Pacific region using remote access
• Administer Microsoft SharePoint 2010 and Google Applications
• Set up new email accounts, skype access and google drive access as required for new staff
• Ensure anti-virus software is up-to-date on all computers
• Ensure that website domain names, SSL certificates and hosting services are in place and renew as necessary
• Update and maintain IT inventory
• Research, recommend and implement technological innovations to meet an IT need or address a technology shortfall within the organization’s operations
• Install and configure computer hardware, software, systems, networks, printers and scanners
• Investigate, diagnose and solve computer software and hardware faults
• Provide recommendations and quotations on the best specifications of computer hardware, spare parts, accessories and software purchased by CUFA
• Provide IT expertise in relation to the CUFA websites and the eTapestry CRM system.
• Provide IT support in relation to CUFA’s field data collection Access database.
• Other relevant duties as requested by CUFA management

To apply please send your application letter and resume to jobs@cufa.org.au. Applications close 31 March 2017.  To be considered for an interview your application must be in English and you need to clearly identify the role that you are applying for and address each of the above Essential Criteria in your application.

lease visit the CUFA website for more information www.cufa.org.au