• Provide IT support to customer, mainly related to internet service
• 主要面对互联网客户与提供IT技术支援
• Assist troubleshooting of networks, internet connectivity at customer site or within the company
• 辅助解决公司内部及客户网络连接问题
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, add or upgrade hardware and software, and configures wireless access point, router with wireless and related equipment
• 安装、设置、维护网络设置及其连接,布线,增减、升级软硬件;设置无线网络,路由器及其相关设备
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• 为客户配置网络安全及提供技术支援,例如防毒软件更新,服务器和相关主机安全设置等。
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• 设置客户端电邮并提供相关支持。(防毒软件,垃圾邮件过滤与扫描等电子邮件服务)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• 到客户处安装/设置modem等设备,并解决相关连接问题
• Customers’ site survey and draw diagram, included laying cable
• 客户现场探测,并提供布线方案图
• POP maintenance
• 端点维护