• Monitor daily system operations to ensure all functions properly in working.
• Provides instruction, assistance and support services responding to system end-users.
• Coordinate new store implementation, monitoring of system housekeeping activities and manage software training, including onsite supports.
• Utilizes knowledge of systems to assist in identifying processes and constructing process flows.
• General support including problem resolution, process mapping, security access and training.
• Work closely with user and vendor for scheduling, developing, implementing system and new store open.
• Offering users appropriate support and advices
• Involve in project implementation, assisting to the Project manager, e.g. documentation, system specification, system integration test, user training, user acceptance test and cutover
• Preparing the administrative procedures for new store devices.