SOHO Diversified Group is a fast growing operator of concept retail stores and restaurants in the Kingdom of Cambodia. The company name was inspired by SOHO, the eclectic Lower Manhattan neighborhood in New York City loved for its impeccably classy style, posh shopping areas, many clothing boutiques, and trend-setting restaurants.

The group develops partnerships through franchise, joint ventures and exclusive distribution agreements with brand owners worldwide. It seeks to represent popular and successful international brands in Cambodia where the demand for a high quality retail & restaurant experience is consistently rising year over year. 

• College education preferred. 3 years retail management experience required.
• Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.
• Must be able to work overtime, including weekends, evenings and special events as needed.
• Well-organized, detail-oriented and able to multi-task.
• Must have effective problem solving/decision making abilities.
• This position will require frequent standing and use of hands and arms.
• Must be able to lift up to 30lbs and frequently bend and twist from the waist.
• Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
• Must have excellent verbal and written Khmer and English communication skills.

Store Operations:

• Develops and executes sales and profit plans that are in-line with budgetary goals.
• Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
• Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
• Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
• Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the head office as necessary.
• Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
• Maintains a clean well-merchandised store, following visual presentation plans and standards.
• Plans, executes and communicates all sales promotions and new product information effectively and efficiently.
• Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.
• Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring team member compliance in all safety initiatives.

Service:

• Is the role model for outstanding service and leader of the service initiative at his or her store.
• Proactive in solving customer problems and satisfying customers in various situations.
• Ensures that all team members are committed to and demonstrate our company policies and procedures.
• Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
• Consistently monitors, coaches and encourages team members to meet the company's service standards.
• Assesses and provides adequate staffing to provide efficient and friendly, superior service.
• Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.

Product:

• Ensures that all San Francisco Caffè drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Ensures that all San Francisco Caffè food offerings maintain the highest quality.
• Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, blends and roasts, as well as knowledge of coffee regions, and the various differences in flavor and blends.
• Tastes drink and food products on a per shift basis for quality assurance.

Training & Development:

• Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.
• Demonstrates the ability to lead, effectively communicate, and champion San Francisco Caffè company policy and procedures. 
• Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.
• Ensures each team member has received proper training to perform as a barista or shift supervisor efficiently.
• Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.
• Coaches and counsels team members for improved performance, documenting developmental plans as necessary.