Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.

• Bachelor degree in Business related field is preferred
• Previous experiences in customer facing role will be added advantage
• Computer literate in MS Word, Excel and PowerPoint
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment, and responsibility
• Attention to details and accuracy

• Overseas the day to day operations of the branch 
• Support senior members in liasiing with local authority, landlor and relevent stakeholders 
• Manage the onboarding processes of new agents and new businesses 
• Follow up on customers' requests in a timely manner and ensure service standards are met 
• Resolve customers' issues in an equitable manner. Log and escalate any received complaints from customers for resolution. 
• Ensure work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines 
• Perform other tasks as assigned from time to time

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 21th June 2018. Only shortlisted candidates will be contacted.