Smart Axiata Company Limited became a subsidiary of Axiata Group Berhad (Axiata) after it entered into a strategic merger with Hello Axiata Company Limited. The merger has resulted in the creation of the largest mobile telecommunications company in Cambodia with more than 8 active million subscribers. Smart provides mobile service in 2G, 3G, 3.5G, 4G and the latest 4G+ in all 25 provinces and cities of Cambodia. Smart is the first telecoms operator who brought 4G LTE to the Kingdom in January 2014.Smart proved to be undisputed #1 company in its operational business.

•  Experience in treating and serving customers as per highest international standards
•  Strong Communication ability and ability to lead teams combined with negotiation, presentation and sales skills
•  Being creative, innovative and dynamic with strong attention to customer / guest service and details
•  Accuracy and trustworthiness is a absolute must
•  Fluent Khmer and Good English both spoken and written, accurate pronunciation
•  Positive appearance as a person, showing friendliness, accuracy, competence and customer centric by proper body language and behavior
•  At least 1 or 2 years experiences in related field such as hotel, restaurant or banking.

•  Welcoming & treating customers in a most friendly and patient manner
•  Supervises the day-to-day operations of the Smart Shop
•  Maintains high standards in customer service
•  Maintains high standards of visual merchandising (displays)
•  Ensures Team comply with Company policies and procedures
•  Ensures Team are well presented and in full uniform at all times
•  Handles operational controls – stock of SIM cards/Scratch cards, cash, keys, alarms, etc.
•  Controls daily cash collection/reconciliation, petty cash and banking
•  Conducts team meetings and coordinates operation/performance reviews
•  Lead front office team –work shift controlling, organizing day-by-day management
•  Register and handle customer’s problem & complaints
•  Offering immediate support and solution to customers with issues and complaints facing
•  Defining customer handling processes and procedures, training and information providing to staff
•  Ensuring accurate reports, statistics, quality control, and staff peak performance
•  Fulfill the works in compliance with the corporate procedures and instructions
•  Conduct the gaps and mistake report done by front office agents and finalize how to make it better
•  Monitoring front office group performance and take appropriate measurements with target setting