Job Announcement

Smart Axiata Company Limited (Smart)
Job Title : Smart Shop Supervisor ( Very Urgent)
Location : Kaoh Kong,Phnom Penh,Oddor Meanchey
Vacancy Type : Sales / Marketing
Education : All levels
Introduction :

Smart Axiata Company Limited became a subsidiary of Axiata Group Berhad (Axiata) after it entered into a strategic merger with Hello Axiata Company Limited. The merger has resulted in the creation of the largest mobile telecommunications company in Cambodia with more than 8 active million subscribers. Smart provides mobile service in 2G, 3G, 3.5G, 4G and the latest 4G+ in all 25 provinces and cities of Cambodia. Smart is the first telecoms operator who brought 4G LTE to the Kingdom in January 2014.Smart proved to be undisputed #1 company in its operational business.

Job Requirement :
  •  Experience in treating and serving customers as per highest international standards
  •  Strong Communication ability and ability to lead teams combined with negotiation, presentation and sales skills
  •  Being creative, innovative and dynamic with strong attention to customer / guest service and details
  •  Accuracy and trustworthiness is a absolute must
  •  Fluent Khmer and Good English both spoken and written, accurate pronunciation
  •  Positive appearance as a person, showing friendliness, accuracy, competence and customer centric by proper body language and behavior
  •  At least 1 or 2 years experiences in related field such as hotel, restaurant or banking.
Job Duties :
  •  Welcoming & treating customers in a most friendly and patient manner
  •  Supervises the day-to-day operations of the Smart Shop
  •  Maintains high standards in customer service
  •  Maintains high standards of visual merchandising (displays)
  •  Ensures Team comply with Company policies and procedures
  •  Ensures Team are well presented and in full uniform at all times
  •  Handles operational controls – stock of SIM cards/Scratch cards, cash, keys, alarms, etc.
  •  Controls daily cash collection/reconciliation, petty cash and banking
  •  Conducts team meetings and coordinates operation/performance reviews
  •  Lead front office team –work shift controlling, organizing day-by-day management
  •  Register and handle customer’s problem & complaints
  •  Offering immediate support and solution to customers with issues and complaints facing
  •  Defining customer handling processes and procedures, training and information providing to staff
  •  Ensuring accurate reports, statistics, quality control, and staff peak performance
  •  Fulfill the works in compliance with the corporate procedures and instructions
  •  Conduct the gaps and mistake report done by front office agents and finalize how to make it better
  •  Monitoring front office group performance and take appropriate measurements with target setting
Posting Date :
Closing Date :
Contact Detail :
Name : Smart Axiata Company Limited (Smart)
Mobile : 010 202 136 / 010 202 148
Tel :
Fax :
Email : jobs@smart.com.kh
Address : No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh
Web Site : http://www.smart.com.kh


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