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Foreign Trade Bank of Cambodia (FTB)
Job Title : Service Quality Officer
Location : Phnom Penh
Vacancy Type : Accounting / Finance
Education : All levels
Number of Hirelings : 1
Introduction :

Foreign Trade Bank of Cambodia (FTB) is Cambodia's first and foremost bank. It has been providing customers with safe and reliable banking services for over 36 years. With our head office in Phnom Penh, we currently operate eleven branches and office in Phnom Penh, Sihanoukville, Siem Reap, Battambang and Kampong Cham province and plan to continue expanding our distribution network. In order to cope with the growth, we are looking for highly motivated and qualified candidates to join with our “Employer of Choice Bank”

Job Description :

Reporting to the Head of Retail Banking and working closely with the Branch Managers, the primary functions of the position are to ensure that branches operate effectively, provide consistently high quality services to satisfy customer needs, and ensure compliance with FTB policies and standards.

Job Requirement :

• Bachelor degree in a financial discipline or other related fields
• Minimum of 2 years experience in banking, MFIs or auditing field
• Sales skills and understanding of sales culture, preferably acquired in the financial sector
• Practical knowledge of operating risk and compliance policies and procedures
• Working knowledge of administrative functions in an operational environment e.g. budgets, personnel administration
• Ability to work effectively in a team environment
• Organizational, time management, and strong communication skills (written and verbal)
• Computer literacy; in particular, Microsoft Word, Excel and Power Point
• Attention to detail and accuracy

Job Duties :

• Ensure the branch provides reliable service and to reduce waiting times and help improve teller & sales officer productivity
• Continually monitor customer service levels and seek feedback from our customers, to ensure we are delivering at or beyond their expectations
• Ensure that branch staff uses FTB Service Standards at all time and provide training as needed
• Consolidate branch weekly and monthly reports and use them as tool to help branch improve performance and productivity
• Supports Branch Managers in the sound, profitable creation and growth of the Retail Banking network, driving superior service and sales
• Drive branch productivity by identifying and removing redundant practices, improving processes and creating more time for our staff and customers
• Help the Branch Managers coach and lead a branch that is compliant with FTB’s policies and procedures at all times
• Perform other related duties as assigned

Posting Date :
January-09-2018
Closing Date :
January-19-2018
How to apply :

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to: hr@ftbbank.com or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd(169), Sangkat Veal Vong, Khan 7Makara Phnom Penh. Only short-listed candidates will be contacted for interview.
Please visit our website: http://www.ftbbank.com/vacant-and-career for more available vacancy

Contact Detail :
Name : Foreign Trade Bank of Cambodia (FTB)
Mobile :
Tel : 023 862 111
Fax :
Email : chansothea.san@ftbbank.com
Address : Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh
Web Site : http://www.ftbbank.com

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