Job Announcement
DHL Express (Cambodia) Ltd.
Job Title : Service Point Agent (Customer Service)
Location : Phnom Penh
Vacancy Type : Customer Service/Support
Education : All levels
Introduction :

Our company, DHL Express (Cambodia) Ltd, is the global market leader in international express delivery services with offices in more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations. Visit our website www.dhl.com for more information.

Job Requirement :

•Bachelor Degree in Business, Marketing, Sales, Communications, or related field is required;
•Good command of English and Chinese would be an advantage;
•Must be confident, reliable, friendly, and people-oriented;
•Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable); 
•Experience in Customer Contact Center or sales is an asset. 

Job Duties :

Accept and register bookings for DHL services; 
•Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction; 
•Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices;
•Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands;
•Liaise with other departments on quick and efficient solution of customer issues and queries. 

Posting Date :
Closing Date :
How to apply :

Interested candidates should submit their application at our DHL Express (Cambodia) Ltd. office, at plot 174 & 175, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh or via email address kh.recruitment@dhl.com. 

Shall you have any inquiries regarding the post, please contact 023 992 618 (Ext: 814 & 822). Only short listed candidates will be notified. 

Contact Detail :
Name : DHL Express (Cambodia) Ltd.
Mobile :
Tel : 023 992 618
Fax :
Email : kh.recruitment@dhl.com
Address : Building 575 A-B-C, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh.
Web Site : http://www.dhl.com


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