Hong Yang Corporation (HYC) is a local management and holding company in Cambodia. HYC operates in number of business activities includes: Construction and Engineering, Architect & Consultants Services, IT Business Application and Services, Logistics & Forwarder, Trading, Real Estate Development and Management Services.
Hong Yang Corporation has applied exceptional business acumen with its passion for bringing distinction to all business endeavor in which this company operate. Hong Yang Corporation, a diversified investment and management company, is 100% Khmer owned, identifies and invests in high quality businesses and luxury global brands to serve the Cambodian market place. To further substantiate its requirement of operational excellence, the company is currently undergoing rigorous ISO 9001:2015 certification for its business processes in alignment with global standards.

•  Smart and well presented in appearance and personal hygiene.
•  Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
•  Ability to access and pass information to other staff and to log onto paperwork and working documents.
•  Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
•  Training in telephone answering techniques.
•  Competency in numeracy and literacy.
•  Training in workshop computer systems and workshop loading systems.
•  Be humble and honest/flexibility. 

•  Understand the Service process and strictly follow every step operation. 
•  Ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
•  Receive customer enquiries by telephone and in person and successfully convert these into firm bookings.
•  Record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
•  Enhance the reputation of the Company. At every opportunity when interacting with others.
•  Ensure customer awareness of all products and services available by professional presentation and demonstration.
•  Professionally sell additional products, services and repair work as appropriate to customers’ needs. 
•  Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
•  Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
•  Ensure proper qualification and total understanding of customer needs and requirements.
•  Satisfy customers’ needs through recommending additional products and services available to them 
•  Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
•  Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
•  Ensure that customers fully understand the limits and conditions of such work and the effects of repair, especially on older vehicles.
•  Contact customers prior to visit to confirm booking and vehicle information, details of work to be carried out and method of payment (where appropriate).
•  Notify customers of progress, completion of work or any delay/ problems encountered.
•  Perform effectively other tasks assigned by Workshop Manager.

If you think that you qualify for the above-mentioned positions, please send your application with a covering letter to demonstrate how your qualification meets the job requirement, two recent photos, education certificate/s and previous portfolio/s to our office at house # 085, St. 273, Sangkat Toul Sangke, Khan Russey Keo, Phnom Penh, Cambodia or via Ms. Chim Manavy