Amret (https://www.amret.com.kh) is a leading microfinance institution established in 1991 that contributes to the economic and social development of Cambodia by providing a wide range of financial services to meet the needs of the large targeted customers. Amret has strong commitment and long-term business strategies to be a leading financial institution in the market by deploying ambitious digital strategies. 
Amret belongs to the Advans international group (www.advansgroup.com) a major shareholder and international shareholder (FMO and IFC). The Advans group serves over 750,000 clients, and has expanded its operations in nine countries such as Cambodia, Cameroon, Ivory coast, Democratic Republic of Congo, Ghana, Myanmar, Nigeria, Pakistan, and Tunisia. 
Amret has 156 branches, located in 25 cities and provinces in Cambodia, and successfully serves 400,000 customers with around 4,000 highly dedicated employees.

•  Degree in Marketing or other related fields
•  Minimum 2 years of work experience in in customer service or call center
•  Good communication and interpersonal skills 
•  Good computer literacy
•  Good verbal and written communication skills in English.

• Maintain and improve call center operations quality performance by conducting the monitoring, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs, and installing upgrades
•  Maintains equipment by evaluating and installing, developing preventive maintenance programs, calling for repairs, evaluating and implementing upgrades
•  Produce and submit accurate reports on daily weekly, monthly, quarterly and annually over various aspects of call-center performance in a timely manner to Manager, Customer Service 
•  Track all the history of call volumes and forecast the future call volumes to meet anticipated demands
•  Supervise Call Center Team to ensure that they are able to deliver services to customers up to expectation 
•  Coach and guide Call Center Team on new information updated over products, services, policies, procedures in order to respond the right answers to customers