LOLC (CAMBODIA), PLC. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. LOLC is owned by three shareholders, namely LOLC Micro Investment, Developing World Markets (DWM) and TPC ESOP. Currently, LOLC serves more than 211,755 clients with loans outstanding of more than 366 million USD. 

• BBA in marketing, business communication, public relation, English literacy or equivalent;
• At least 2 years experiences in customer services and help desk capacity required;
• Experience or knowledge of microfinance and banking industry is preferable;
• Very good business communication skill in both Khmer and English;
• Self-motivated person with excellent interpersonal skill and selling skill;
• Good relationship with the public and ability to work under pressure;
• Good at problem solving and complaint management skill;
• Good understanding in computer skill; and
• Willing to regularly travel to provinces.

• Develop and update customer service policies and procedures;
• Manage, lead, and mentor a team of customer service staff to ensureefficiency and effectiveness of their performance;
• Act as a key trainer enhances with all customer service training for Head Office and Branch staffs;
• Analyze key management information to see how well customers are being served;
• Improve customer service experience, in LOLC;
• Meeting with other managers to discuss possible improvements to customer service at branch level;
• Conduct branch visit regularly for checking up customer service implementation of branch staff and find can-improving area for recommending to management and producing report; and
• Lead or implement any of LOLC customer service campaigns as required from Head of Marketing.

Remuneration:
LOLC offers competitive remuneration to employees such as Khmer New Year Bonus, Pchum Ben Bonus, year-end bonus, annual salary increase, medical allowance, personal accident insurance, training and career development opportunities, and a good working environment that are fully compliant with Cambodia Labor Law.
How to apply:
Interested candidates should submit a CV, Cover Letter, and recent passport photograph, clearly mentioning the position and location applied for, to any nearby LOLC office or to the Human Resources Department at #666B, street 271, Sangkat Phsar Daeum Thkov, Khan Chamkarmon, Phnom Penh or email to recruitment@lolc.com.kh by March 30, 2018. For further information, please visit: www.lolc.com.kh.
Applicants submitted via email should follow the below guideline:
1. Email subject must be: Applying for (position tittle) (Ex: Applying for Senior Customer Service Officer);
2. CV & Cover letter must be combined in one PDF or MS Word file and exceed 5MB; and
3. Supporting documents are not required.
Only shortlisted candidates will be contacted. Submitted applications will not be returned.