Cambodia Recruitment Agency (CRA)

Job Announcement

The Plantation Urban Resort and Spa

Job Title : Room Reservation Agent/Officer

Location : Phnom Penh

Vacancy Type : Hotel/Restaurant

Education : All levels

Number of Hirelings : 1

Job Requirement :

Strong Team Spirit
Hardworking, Flexible, Honest and Passionate
Good communication skills
Work well under pressure

Job Duties :

Processes reservations by mail, telephone
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservations records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of hotel.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel’s policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front office use.
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence. Responds to inquires and makes reservations as needed.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees
Walk around with the client and ensuring that they secure whatever services they are in need of.
Getting information about areas of interest in order to target more clients in particular seasons.
Making arrangements for clients travel programs.
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
To be aware of all front office procedures and assist with reception duties when required.
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
Willing to undertake any reasonable request made by management in any other areas of the house.
Open and close the availability as and when requires of hotel in all the GDS channels. IDS channels and on the hotel website.
Configuring rates on the hotels property management system.

Posting Date :

February-09-2017

Closing Date :

March-02-2017

Contact Detail :

Name : The Plantation Urban Resort and Spa

Mobile : 010 90 80 64

Tel :

Fax :

Email : hr@theplantation.asia

Address : # 28, street 184, Sangkat Chey Chomneas, Phnom Penh, Cambodia

Web Site : http://www.theplantation.asia