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Smart Axiata Co., Ltd.
Job Title : Retail Support Supervisor
Location : Phnom Penh
Vacancy Type : Business Administration,Execute/Management,HR
Education : All levels
Number of Hirelings : 1
Introduction :

Smart Axiata Co., Ltd., a leading mobile telecommunications company of Cambodia, currently serves over 8 million subscribers under the “Smart” brand. Smart Axiata is part of Axiata Group Berhad, one of the largest telecommunications groups in Asia with over 300 million customers across 10 countries.

Job Requirement :
  •  MBA or BA degree in Business Administration/ Human Resource Management
  •  High motivation and ability to work independent
  •  At least 3-5 years relevant working experience
  •  Telecom experience is an advantage
  •  Strong computer skills (Microsoft office)
  •  Good communication with all related departments
  •  Fluently in English and Khmer both writing and speaking 
  •  Strong management and leadership skill 
  •  Good at delegation, coaching, training, sharing & explaining...etc
Job Duties :
  •  Conduct training program to all customer service agents across the country in order to improve knowledge and skill 
  •  Prepare pre-testing and post testing in weekly or monthly basis for the whole retail team in order to ensure the high standard of service achievement
  •  Be able to go to any provinces in order to conduct the training 
  •  Prepare a training syllabus for the whole retail team
  •  Offering solutions, coaching and sharing the complaint solving skills to all retail team
  •  Research and prepare document for training 
  •  Responsible for a quality assurance check to all Smart Shops nationwide
  •  Responsible as a retail support team to the whole retail such as spot checking, processing document, marketing material sharing, material display…etc 
  •  Conduct the feedback session and strategies sharing to all shops in order to improve the internal lack points 
  •  Definition of stringent customer treatment processes and procedures, training and information of staff
  •  Good at persuasive and encouraging staff to work hard
  •  Do weekly and monthly report for HCS, CMO, CEO
  •  Being creative, innovative and dynamic with strong attention to customer / guest service and details
  •  Responsible for driving the retail events and monitoring the whole flow
  •  Complete all the assigned tasks by the manager as per management decision 
Posting Date :
February-13-2018
Closing Date :
February-22-2018
Contact Detail :
Name : Smart Axiata Co., Ltd.
Mobile :
Tel :
Fax :
Email : jobs@smart.com.kh
Address : No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh
Web Site : http://www.smart.com.kh

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