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Ngy Heng Group Co., Ltd
Job Title : Resort Guest Services Supervisor(Urgent)
Location : Phnom Penh
Vacancy Type : Business Administration,Customer Service/Support
Education : All levels
Number of Hirelings : 1
Introduction :

NGy Heng Group Co., Ltd is a leading professional company in media and professional electronic engineering. Founded in 1995, Ngy heng is one of the pioneer enterprises which deal in professional electronic and media engineering in Cambodia. Nowadays, Ngy heng becomes a famous enterprise which is a blend of import and export trade, production, project installation and tenancy in Cambodia after the development in the past dozen years. Its subordinate enterprise include: Ngy heng Professional Electronic, Ngy heng Engineering, Ngy heng Elevator and Ngy heng Agriculture and Property Development. Now we are looking for qualify candidate for the position of Resort Guest Service Supervisor (01 post) Very Urgent

Job Requirement :
  • Graduated from hotel management, business administration management and other relate file.
  • Male ,18-35 Year
  • Experience in hotel industrial and property management are encourage
  • Good communication in English and other language are preferable
  • Honesty, Hardworking, good problem solving skill
Job Duties :
  • Property guest rental houses: Working as housekeeping supervisor to ensures property guest rental houses are clean, and ready for guests and that each home is accurately listed in Room Key a.
  • Ensures guest’s arrivals and any special requests are addressed and arriving guests are additional services we offer (catering, adventure, restaurant etc…..)
  • Supervision/training of front desk associates.
  • Ensures front desk associates are trained properly on property management system (Room Key) to accurately check guests in and out, collect the proper fees, follow the proper procedures/policies and guest service standards.
  • Ensures all HR policies are followed and ensures employees are performing their roles, coming to work in uniform, clocking in on time/following schedule/taking scheduled breaks.
  • Revenue Management: Ensures revenue is collected properly rates applied correctly, for rooms, guest rental homes, and gift shop sales.
  • Sells guests on restaurant, adventure, houses, and boats, ensures front desk staff does the same training through scripts for greeting, selling.
  • Conveying lake and local information and being sure guest questions are answered thoroughly.
  • Guest service: Ensures guest service at the highest level via phone, email and in person to make every guest feel welcome and provide the services promised and advertised. Strives to achieve consistent positive guest feedback in person and on social media/booking sites (Trip Advisor and others).
  • The essential functions are not all inclusive. You may be required to perform duties other than those listed above.
  • Follow to the resort policies, applicable state laws and safety procedures, policies and procedures.
Posting Date :
August-12-2017
Closing Date :
August-15-2017
Contact Detail :
Name : Ngy Heng Group Co., Ltd
Mobile : 070 45 73 76/ 097 94 14 384
Tel :
Fax :
Email : hneav@yahoo.com
Address : # 10, ST 105K, Sangkat Kakab, Khan Posenchey, Phnom Penh, In front Phnom Penh International Air Port,
Web Site : www.ngyheng.com.kh

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