Situated in the city center at one of Phnom Penh’s exclusive areas, Sunway Hotel is a 4-star international chain hotel, comprising of 138 spacious guest rooms and suites as well as 10 meeting rooms. Surrounded by lush greenery amidst colonial buildings, the hotel is a walking distance to Mekong river front, major shopping, ministries, embassies, banks and tourist attractions and it is only 20 minutes drive from Phnom Penh International Airport.

• Holding Bachelors degree
•  At least 3 years experience Related to Opera System
•  Flexible on working long hour and changing shift
•  Efficiency of Spoken and written English language
•  Be able to perform all duties of Guest Services and assist at front desk as needed.
•  Communicate all relevant information to the operations staff.
•  Overseeing the operation of the reservation department
•  Fully responsible for room inventory and control

• Processes reservations by mail, telephone, or fax.
• Processes reservations from the sales person, other departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
• Willing to undertake any reasonable request made by management in any other areas of the house.