• answer telephone, screen and direct calls 
• take and relay messages
• provide information to callers
• greet persons entering the building
• direct persons to correct destination
• deal with queries from the tenants and guests
• ensure knowledge of staff movements in and out of the building
• monitor visitor access and maintain security awareness
• provide general administrative and clerical support
• prepare correspondence and documents
• receive and sort mail and deliveries
• schedule appointments
• maintain appointment diary either manually or electronically
• monitor and maintain office equipment
• control inventory relevant to reception area
• tidy and maintain the reception area

• must have a pleasing personality
• high school diploma generally required
• knowledge of administrative and clerical procedures
• knowledge of computers and relevant software application
• knowledge of customer service principles and practices
• keyboard skills
• ability to work a switchboard
• have excellent communication skills
• professional personal presentation 
• customer service orientation 
• information management
• organizing and planning
• attention to detail
• initiative
• reliability
• stress tolerance