Job Announcement

Smart Axiata Co., Ltd.
Job Title : Postpaid Backoffice Support Manager
Location : Phnom Penh
Vacancy Type : Business Administration
Education : All levels
Number of Hirelings : 1
Introduction :

Smart Axiata Co., Ltd., a leading mobile telecommunications company of Cambodia, currently serves over 8 million subscribers under the “Smart” brand. Smart Axiata is part of Axiata Group Berhad, one of the largest telecommunications groups in Asia with over 300 million customers across 10 countries.

Job Requirement :

• Bachelor degree
• At least 3-5 years relevant working experience
• High motivation and ability to work independent
• Telecom experience is an advantage
• Strong computer skills (Microsoft office)
• Good communication with all related departments
• Fluently in English and Khmer both writing and speaking
• Good at management and leadership skill.

Job Duties :

• Manage operation on handle and support all enterprise issues, processes, procedures, transactions, policies..etc
• Conduct the gaps and mistake report that did by post-paid back office agent and finalize how to make it better
• Manage team to operate day to day tasks for enterprise team such as new post-paid line register, contract scanning, contract renaming, changes activity to all post-paid lines
• Manage/allocate workforce to handle the workload within the unit/group according to the company strategy, employees’ job descriptions and individual targets
• Monitoring back office post-paid group performance and take appropriate measurements with target setting
• Offering immediate solutions/supports to subordinates/customers forwarded from channels such as front office, enterprise team and contact center
• Shift planning, organizing, preparing schedule, organizing meetings, events, briefing. and day to day managing back office post-paid operation
• Define customer treatment processes and procedures, training and products sharing to subordinates
• Guaranteed an immediate support to all smart shops for consumer postpaid matters and post-paid hotline
• Checking and investigating subscription and other forms as well as records for various corporate sales purposes
• Assist and coordinate with corporate sales and billing teams
• Assist controlling staff in maintaining inventory records
• Prepare and reconcile customer balances by running FAs and other internal document
• Do daily, weekly and monthly report for HCS, CMO, CEO
• Complete all the assigned tasks by the manager as per management decision.

Posting Date :
Closing Date :
Contact Detail :
Name : Smart Axiata Co., Ltd.
Mobile :
Tel :
Fax :
Email : jobs@smart.com.kh
Address : No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh
Web Site : http://www.smart.com.kh


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