HGB Group is a private local Cambodian investment and holding company specializing in automotive, F&B, retail and luxury goods by bringing internationally renowned brands to the country.

•  2+ year of automotive mechanical diagnosis, problem-solving and repair experience as you mentor and teach Teammates while discussing problems with customers.
•  You will also need strong leadership skills and a customer-focused attitude to go along with a high level of motivation ad energy.
•  5 ASE Certifications are preferred.
•  Must have a Valid Driver’s License. 
•  Pre-employment drug test/physical/background check will help assure we build team of people who can best work with others and serve customer needs.
•  Able to work under pressure.

•  Interface with Service Technicians and ensure their Parts and Accessories  needs are being met.
•  Take service technicians’ orders for parts and fill them as fast as possible.
•  Assist service technicians in determining parts & accessories requirements for  individual jobs.
•  Recommend related Parts and Accessories, which may be required for a job.
•  Supply cost of parts information on repair orders.
•  Update inventory control system and parts catalogue.
•  Notify service personnel when special parts or back-ordered parts are  received.
•  Maintain cleanliness of Parts and Accessories Department and keep inventory  neatly stacked and orderly.
•  Provide excellence customer service to all of the dealership’s customers.
•  Assist Parts and Accessories manager with attaining retail sales and  profitability plans in Parts and Accessories.
•  Greet customers immediately, in a courteous and friendly manner.
•  Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
•  Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
•  Handle telephone transactions quickly, and courteously.
•  Point out any sales, specials, new merchandise and offer additional product  that may compliment the customer purchase.
•  Assist customers with determination of Parts and Accessories requirements  and research merchandise in catalogues.
•  Accept cash & credit card payments for merchandise purchases. Keep cash  register accurate.
•  Handle customer complaints reasonably, showing empathy and a positive  attitude, and demonstrate our commitment to excellent customer service.
•  Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
•  Conduct or participate in periodic physical inventory of all merchandise  (counts, reports etc.).
•  Ensure merchandise displays are stocked, clean, and appealing to customers. Maintain updated customer mailing lists.
•  Other Duties assigned by Manager