AMK Microfinance Institution Plc. is one of the largest microfinance institutions in Cambodia. AMK serves a large number of over 400,000 customers with more than 2,300 staffs nationwide.

• At least Bachelor degree or equivalent;
• 2 years of related experience in banking/Microfinance operations; Process Improvement
• Good knowledge of front/back office processes and procedures; and related controls;
• Knowledge and understanding of related financial products and policies;
• Good organization and execution skills;
• Good communication and interpersonal skills;
• Excellent problem identification & resolution skills;

• Report to : Operations Manager
• Introduce and reinforce the Customer Service Model to create great service experience for customers at Over-the-Counter (OTC)
• Work with other related stakeholders to deal with customer complaints that cannot be solved by the front line staff
• Reinforce the implementation day-to-day activities of OTC at all offices to ensure compliance with policies, procedures and guidelines, and communicate to branch about risk trends and issue to increases awareness and minimize loss
• Collect feedback from front line staffs, call center helpdesk report and other sources, and evaluating the effectiveness of OTC business processes and practices for improvement or changes
• Collaborate with other related departments for improvement or change on OTC related policies and procedures
• Embed best practice and focus on doing things more efficiently and effectively
• Support and encourage the knowledge, capability, confidence and motivation amongst branch staff to drive staff engagement and branch outperformance
• Provide regular customer service report and take action accordingly
• Any other task as deemed necessary and requested by Operations Manager

AMK provides competitive salary package to its employees with multiple bonus and other benefits, including Khmer New Year bonus, Pchum Ben bonus, incentive, pension fund, 100% medical insurance for employee’s spouse and dependences for local treatment and for staff is up to USD 2,000 for oversea treatment, 24 hours accident insurance, staff loan for education purpose with only 2% interest rate per year, USD 300 bonus for both maternity or paternity and up to USD 1,000 if surgery required, 18 days annual leave, capacity building per job requirement, and good working condition in accordance to the Cambodian Labor Law. 

Interested candidates should apply by sending a CV and a cover letter to our contact detail below.

Attachments:   
A copy of obtained certificates or confirm letter by the University
A copy of national identification, family book, and certificate of birth
A copy of transcript is preferred. For additional information, please contact to telephone number or visiting website below website.

AMK is an equal opportunity employment. Qualified women and disabled people are encouraged to apply. 
Only short-listed candidates will be contacted for interview.