SOVANNAPHUM LIFE ASSURANCE (SVL) Plc is a joint venture Company between Canadia Investment Holding (CIH) PLC., the holding Company of Canadia Bank Plc, and Muang Thai Life Assurance (MTL) PCL from Thailand.

SVL Plc was granted full license as a life insurance Company by Ministry of Economy and Finance on 24 December 2015, and started operations in 2016. With strong support from both shareholders, plus the use of “customer centricity” to understand the behavior of the Cambodian customers, SVL will be able to develop the right products and services to fulfill the specific need of Cambodian customers.

• Bachelor Degrees in Finance & Banking, Management, or other related fields
• At least 3 years experiences working with financial institution or insurance industry is preferred
• Strong leadership and willing to work under pressure
• Computer literacy and good command in English
• Good analytical skill, Critical thinking, detail-oriented, and result driven
• Good communication, interpersonal skills, and service minded person
• Understand insurance policies and conditions

• Oversea and manage all New Business and Underwriting processes

• Check and verify medical checkup requirement within the guideline/policy
• Verify related documents: complete, pending, proofing, and other requirements based on memo/guideline
• Check policies before issuance
• Manage turnaround time of policy issuance and pending duration
• Review all insurance contract package before delivering to customer
• Coach and supervise junior staff to reach the team’s expectation
• Check all POS requests and make sure that correct endorsement is issued out to the customer
• Oversea on mispayment cases and make sure that the team is coordinate well with the sales team
• Closely work with Sales team to minimize mispayment, lapse, or surrender cases
• Make sure that customer service staff understand well all the company’s products and provide accurate information to the customer
• Consider death claims and other claims (MRTA, LRTA), check debt owed to banks or cooperative before payment, and issue claim refusal letter.
• Consider disability claims and payment (in some cases, check debt owed to banks before payment) according to the policy condition and issue claim refusal letter.
• Prepare case for investigation and check reports from the investigation team
• Visit the scene or do other claim investigations if necessary
• Other tasks as assigned by HOO/COO.

Interested candidates shall submit CV with recent photograph (4 x 6 cm) and cover letter to Canadia Tower 27th-floor, No. 315, corner of Ang Duong St. and Monivong BLVD, Phnom Penh