WiCam Corporation Company Limited

WiCAM is a licensed internet service provider company and established in 2004 to provide an effective internet services in Cambodia. WiCam provides high-quality Internet Services with various options suitable for consumers, small to large companies, and individual home users. We tailored the service based on the customer requirements in order to minimize the cost and increase the efficiency. Our full range of services includes Dedicated Optic, Leased Line Copper, Wireless Broadband, IPLC & DPLC, Wi-Fi HotSpot, VoIP Solution, Co-Location, Hosting Service, E-mail Security, Wholesale Bandwidth, and with other add-on services to fulfill the customer requirements serviced by our professional engineers and technical specialists. Our support center is open 24/7.

We, WiCam Corporation, realize that customer requirement is our first priority; accordingly, all of us hold a responsibility to work at our full capacity to offer our clients the Internet and communications prosperity in the globalization era.

i. Education & Certification:
•University degree in IT, Engineering or related field 
•Knowledge of Optical fiber testing, and test instruments, basic Networking, IP Internet
•Knowledge of Transmission technologies, SDH, PDH, DWDM
•Understanding of layer 2 switching, IP routing (Static, RIP, EIGRP, OSPF, ISIS, BGP etc…)
ii. Experiences & Skills:
•2-year experience in using PDH&SDH test instruments, long distance fiber networks, provisioning, troubleshooting, transmission NOC Networking
•Be open for travelling and field works
•Good written and spoken English, or other languages: Chinese/Vietnamese is preferable
•Ability to work within 24x7 support;
iii. Attitude:
•Honesty, hard-working and result-oriented
•Good communication and team work

•Manage and maintain transmission network, service delivery and service quality assurance and operation and maintenance of ip and transmission network, ip core and access network level;
•Provision and activate the services offering customers;
•Faulty identification of network problems, and fast rectification by coordinating with vendors/suppliers/fields engineers/contractors;
•Monitor, maintain service availability for customer;
•Restore service as quickly as possible to minimize impact customer’s business;
•Manage network operation healthy and securely;
•Operation and maintenance alert system to response incident on time;
•Ensure network quality and minimize impact customers businesses;
•Day-to-day technical operation activities and support customers;
•Network technical support for customers 24x7 hours;
•Receive, document and record all incidents notification in system;
•Troubleshoot and escalate ticket to higher level for customers and network issue;
•Communicate and facilitate with other department, local & international partners;
•Ensure network performance for customers business continuity;
•Closely monitor network operation and follow up with customers with specific time for incident;
•Research new technologies and plan for any upgrade
•Any other related tasks as assigned by line manager