NTC is a fast growing company that provides telecom and Internet services in the Kingdom of Cambodia .

•  Bachelor's degree in an IT related or Business field preferred from an accredited university
•  At least 3 years work experience related to field
•  Hands-on skills/experience managing enterprise-wide systems, LANs, WANs, WLANs, VPNs, etc.
•  Proven track record in Leading and managing technical teams.
•  Experienced in management/support of multiple dissimilar client environments with the goal finding efficiencies through standardization and best practices.
•  Senior-level understanding of network configuration and network hardware. Proficiency in routing, sub-netting, NAT, firewall management, etc.
•  Ability to work well in a cross-functional team environment
•  Must have excellent organizational and multi-tasking skills
•  Excellent verbal, written, and presentation skills
•  Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
•  Strong analytical, interpersonal, and relationship building skills
•  Strong sense of urgency and commitment to get the job done
•  Superior negotiation, coordination, and conflict resolution skills
•  Ability to use (and learn new) complex systems, technologies, and applications
•  Ability to adapt to change quickly
•  Problem analysis and problem-solving
•  High stress and fast paced tolerance

•  IP Provisioning and VLAN Propagation 
•  Coordination for new installation/migration by work closely with Internal, external dept and third parties 
•  Check customer’s complaint and Troubleshooting Layer 2
•  Arrange team for onsite support & troubleshooting
•  Drawing network diagram for special customers 
•  Equipment provisioning and VLAN propagation 
•  Provide Training for new NOC, technical support for equipment provision and other work flow in NOC department 
•  Coordination/Reporting to CFOCN Team when have link cut
•  Termination and arrange team to equipment collection
•  Migration customers service (Change packaged/IP, Re-location) 
•  Managed and record equipment (NOC Tools) move in/out into list 
•  Resolve incidents in a timely manner, ensuring that the service SLAs are met
•  Supervise, mentor and train NOC Engineer/Technical Support
•  Alert the case to related departments when found unresolvable or abnormal issue on the network
•  Follow Company Policy, Process, and Procedure 
•  Do monthly report (Onside record & Customers in GPON) to NOC Manager
•  Some extra tasks are assigned by Manager