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Pi Pay Plc.
Job Title : Merchant Support Executive
Location : Phnom Penh
Vacancy Type : Sales / Marketing
Education : All levels
Number of Hirelings : 10
Introduction :

Pi Pay Plc. is a financial technology (FinTech) company, a pioneer of its kind in Cambodia.Pi Pay is an aggregation combining payment solutions and lifestyle features through our innovative technological advancements.

Job Description :

This is a merchant relationship role in Pi Pay’s commercial department with responsibility for supervising Merchant/Agent quality and relationships and training in the designed areas. The primary challenge for the incumbent is maintained the growth of the portfolio with a new & challenging concept. The incumbent will need understanding on new concepts of technology to ensure integration enhancement of the customer and Merchant/Agent experience. The success of the role will be measured in achieving target of merchant/agent performance, and company revenue and objective.

Job Requirement :

• University qualifications in Business Related Discipline
• At least 01 years sale experience in international organisations
• Good English skill (Khmer language essential)
• Proven success in communicating effectively to all points of contact with customers, including liaison with line manager.
• Experience in selling to customers based in a diverse range of industries.
• Familiarity and confidence in discussing technologically driven product solutions.
• Demonstrated ability to effectively manage multiple deadlines and complex issues.
• Experience in successfully managing expectations of multiple parties, internal and external.
• Ability to remain intergraded to a team, while working remotely and independently.
• Innovative, creative, flexible and conscientious with high-level communication skills

Job Duties :

• Oversee/supervise merchant/agent, corporate customers:
o Provide training to merchant/agent and customer to ensure that quality is met our standard. 
o Facilitate reliable delivery of merchandising materials, POS/MPOS and paper rolls to merchant/agent.
o Manage merchant/agent to ensure those necessary customer documents are returned within the set timeline if required.
o Handle merchant/agent and customer questions.
o Gather feedback from merchant and customer to develop recommended solutions.
o Follow call card consistently according to standard working procedure.
o Provide training to merchant/agent and customer to ensure that quality is met Pi Pay standard 
o Ensure the quality of the network for merchant/agent and customer satisfaction.
• Marketing related:
o Promote and position Pi Pay marketing and merchandising materials according to standard.
o To ensure merchandising materials is well maintained and up-to-date.
o Monitor and escalate any upcoming promotion which run by merchants. 
o Monitor and report on competitive offerings in the market. 
• Maintain and prepare reporting for the assigned areas.

Posting Date :
November-12-2018
Closing Date :
November-20-2018
How to apply :

Interested applicants are invited to submit their Cover Letter and CV stating the position being applied for to Pi Pay Tower (Head Office) or by Email at below details no later than 30 June 2018. Only short-listed candidates will be contacted for interview. 

Contact Detail :
Name : Pi Pay Plc.
Mobile :
Tel : 023 988 989
Fax :
Email : recruitment@pipay.com
Address : 10th Floor - Pi Pay Tower, #20, St.217, Khan 7 Makara, Phnom Penh, Cambodia.
Web Site : http://www.pipay.com

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