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Phnom Penh Derivative Exchange Plc (PPDE)
Job Title : IT help desk support specialist
Location : Phnom Penh
Vacancy Type : Computer - Programming
Education : All levels
Introduction :

Help desk support specialists provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. Working within a company, these professionals must be great communicators and be able to translate their technical knowledge into actionable direction. When they don’t have an answer, they know how to research the problem and come up with a solution.

Job Requirement :
  •  Bachelor degree or above
  •  None or less than 2 years working experience
  •  Working knowledge of fundamental operations of relevant software, hardware and other equipment
  •  Knowledge of relevant call tracking applications
  •  Knowledge and experience of customer service practices
  •  Related experience and training in troubleshooting and providing help desk support
  •  Language Skills: Excellent English is required, and Chinese is a plus

Key Competencies

  •  Oral and written communication skills
  •  Learning skills
  •  Customer service orientation
  •  Problem analysis
  •  Problem-solving
  •  Adaptability
  •  Team interaction
  •  Planning and organizing
  •  Attention to detail
  •  Stress tolerance
  • Working hours: Rotation shift ( day shift or night shift) 
  • We provide fair selection process and we offer attractive benefits.
Job Duties :
  •  respond to requests for technical assistance in person, via phone, electronically
  •  diagnose and resolve technical hardware and software issues
  •  research questions using available information resources
  •  advise user on appropriate action
  •  follow standard help desk procedures
  •  log all help desk interactions
  •  redirect problems to correct resource
  •  identify and escalate situations requiring urgent attention
  •  track and route problems and requests and document resolutions
  •  prepare activity reports
  •  inform management of recurring problems 
  •  stay current with system information, changes and updates
Posting Date :
June-04-2018
Closing Date :
June-15-2018
Contact Detail :
Name : Phnom Penh Derivative Exchange Plc (PPDE)
Mobile :
Tel : +855 23-901 388
Fax :
Email : recruit@ppdexchange.com
Address : 2nd Floor , VTrust Tower, Czechoslovakia Boulevard Street 169 , Phnom Penh, Cambodia
Web Site : http://www.ppdexchange.com

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