Client Satisfaction
One of the most important roles of a salon manager is to keep a strong client base and ensure customer satisfaction. As a salon manager, you must talk to clients with a friendly tone and engage them in conversation. If a client is disgruntled with a cosmetic service, address her with a polite and apologetic response, making every attempt to resolve the issue. Greet customers when they enter the salon, making eye contact and showing genuine interest in their beauty care needs.
Salon Upkeep
Customers notice if a salon is dirty, disorganized and in need of repair. Managers must ensure the facilities are well-maintained. As the manager, establish policies that require your cosmetologists to sweep up hair after every cut organize their workspace and discard trash. Hire a professional cleaning staff to clean the floors, bathrooms, sink areas and mirrors on a regular basis. You can creatively design the waiting area so current reading materials and comfortable seating are available to your clients.
Staff Supervision
A salon manager is responsible for hiring and supervising staff. When you interview job candidates, ask them to provide their cosmetology credentials and verify their work experience. It's advisable to request a job-related reference to ensure there are no job-related concerns. As the staff supervisor, you must ensure that employees dress according to salon standards, conduct themselves professionally and follow salon rules. When these standards aren't met, the responsibility falls on you to reprimand or fire the offending employee.
Inventory Management
Product sales are a significant part of managing a beauty salon. To ensure that shampoos, conditioners, styling products and other cosmetics are available for customer purchase, you must keep inventory of your product lines. Inventory lets you know what products are most popular and what products need to be ordered and re-stocked. You also need products for in-store salon use, so it's best to keep a separate inventory for those product demands. Computer software can also help with inventory reporting and assessment.