LY HOUR PAY PRO PLC is licensed by National Bank of Cambodia to carry out an operation as Third Party Processor. Our main products and services are money transfer and payment services which are delivered to our valued client through our national wide agent network in Cambodia. Ly Hour Pay Pro PLC has its strong commitment, long-term business vision, and strategies.

•  At least 3 years’ experience in call center & customer service in banking and MFI sector, Experience in IT operation or accounting related function is advantage 
•  Graduated in Bachelor Degree on major in Business Administration or E-commerce or IT and FinTech.
•  Effective verbal communication in English and Khmer. Chinese is an advantage.
•  Strong Customer Service skills, commitment and a desire to satisfy the customer
•  Staff management; training/coaching and management experience. 
•  High-level analytical skills with the ability to think in an environment of change/multi-tasking
•  Computer literature (MS. Word, Excel, etc.)

•  Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies (call center system); defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
•  Develops call center systems by developing customer interaction and voice response systems, and voice networks; developing and executing product and service support flow, participate in product and service flow design, user acceptance test.
•  Maintains and improves call center operations by monitoring system/staff performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
•  Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
•  Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking best practices; 
•  Participate with product development team to develop product and service support flow for call center staff and other function related.

Interested applicants are invited to submit their updated CV with relevant documents to:
Ly Hour Pay Pro Plc. at Nº 85-88, Street Kim il Sung (289), Sangkat Boeung KakII, Khan Toul Kork, Phnom Penh, Kingdom of Cambodia.