Dara Airport Hotel is the 4 star Hotel in Phnom Penh with 226 Rooms & Suites. Dara Airport Hotels turned attention to another strategic area of Cambodia, the rapidly growing business and residential district of Toeuk Thla in the capital city. Conveniently situated in the Ratana Plaza Mall, near Phnom Penh International Airport and the recently launched Special Economic Zone, the Dara Airport - City Hotel & Spa has become since July 2012 a great hub for international business travelers and local entrepreneurs.

•  Previous leadership experience in a Front Office Operation or similar capacity required
•  Excellent knowledge of Front Office and Hotel procedures required
•  General knowledge of key departments, including Housekeeping and Maintenance an asset
•  University/College degree in a related discipline an asset
•  Ability to work flexible days and hours
•  Must possess a professional presentation
•  Strong interpersonal and problem solving abilities
•  Highly responsible & reliable
•  Ability to work well under pressure in a fast paced environment
•  Ability to work cohesively with fellow colleagues as part of a team
•  Ability to focus attention on guest needs, remaining calm and courteous at all time

Benefit

•  Competitive salary
•  Service Charge
•  Yearly Bonus
•  Health Insurance
•  Uniform
•  Annul leave and Public holiday follow the Labor Law of Cambodia

•  Consistently offer professional, friendly and engaging service
•  Provide day to day operational and managerial support for Front Desk
•  Consistently offer professional, friendly and engaging service
•  Assist the Front Office Manager in all aspects of the department
•  Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
•  Train, inspire, develop, and recognize Front Office division colleagues.
•  Assist guests regarding hotel facilities in an informative and helpful way
•  Review arrivals, ensure that special requests are met and service is anticipatory
•  Ensure accurate billing is completed upon guest departure
•  Follow all safety policies, including emergency procedures and vehicle policies
•  Support Company and Hotel policies and procedures including promoting and participation in Employee Engagement Survey 
•  Responsible for performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews
•  Establish initial department training as well as ongoing training on new systems, programs and processes in the department
•  Ensure service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up
•  Ensure all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
•  Ensure all key control procedures are followed
•  Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions
•  Balance operational, administrative and colleague needs
•  Follow all safety policies 
•  Other duties as assigned