NagaWorld Limited is a subsidiary of NagaCorp Limited, a Publicly Listed gaming and entertainment company on the Hong Kong Stock Exchange. It is the first and best integrated hotel entertainment complex in the fast developing Mekong region.

With the existing NagaWorld complex reaching full capacity on a regular basis, NagaCorp is constructing Naga2 a stone throw away from the current premises. Naga2 will house an additional 800 hotel rooms, 100 luxury suites and a 2500 seat theatre. 

Naga City Walk, an exclusive duty free retail mall will connect the two complexes. Naga City Walk is expected to be launched later this year with Naga2 expected to be in operation by June 2017. 

•  High School graduate or equivalent education required
•  At least 3 years of progressive experience in a hotel or a related field
•  Computer literate
•  Possess good English communication, other language is preferable
•  Able to work changing shifts, extended hours, weekends, or public holidays

•  General Job Functions
•  Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity;
•  Registers and rooms all arrivals according to established procedures;
•  Maintains intimate knowledge of departmental standards and procedures;
•  Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation;
•  Maintains cashier float and ensures accurate daily report of all money received;
•  Cashes hotel guest’s personal and travelers checks and assists with currency exchange;
•  Keeps abreast of all modifications to accounting policies and procedures;
•  Responsible and attends to guest’s request of using the service of safety box at all times;
•  Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Rewards Programs, and also NagaWorld Group Loyalty programs;
•  Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist;
•  Is familiar with other NagaWorld Hotel & Entertainment Complex so that guest indication;
•  Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service;
•  Performs the audit balances and prepares all works for audit in an orderly fashion;
•  When on night shift, checks night report, prepares the morning report and prepares all necessary forms for the guest arrival;
•  Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems;
•  Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a NagaWorld Brand;
•  Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times;
•  Endeavors to maintain the high standards of the hotel with particular regard to the importance of NagaWorld Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard;
•  Demonstrates Awareness of OH&S policies and procedures and ensures all procedures are conducted safely and within OH&S guidelines;
•  Be aware of duty of care and adheres to occupational, health and safety legislation, policies and procedures;
•  Be familiar with property safety, first aid and fire and emergency procedures and operates equipment safely and sensibly;
•  Initiates action to correct a hazardous situation and notifies supervisors of potential dangers;
• Logs security incidents and accidents in accordance with hotel requirements.

Interested candidates should submit their CV & Cover Letter through below address and state the position applying as the subject. Only shortlisted candidates will be notified.