Job Announcement
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FURI HOTEL
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Job Title :
Front Office Supervisor ( Urgent )
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Location :
Sihanoukville
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Vacancy Type :
Business Administration,Customer Service/Support
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Education :
All levels
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Number of Hirelings :
1
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Introduction :
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FURI HOTEL is a four stars hotel located in Sihanoukville, Kingdom of Cambodia, renovated in 2018 to provide hospitality services for local and international tourists. It facilitates with 90 rooms and suites, food & beverage outlets, conference rooms.
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Job Requirement :
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Associate or Bachelor’s degree in Hospitality/English/ Business Administration is an advantage.
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Minimum 3 years experiences in hotel front office operation in 3 or 4 stars which include at least one year in senior roles of Front Office.
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Computer skill such Ms.word, excel and power point, and hotel management system such as Room Master System is an added asset.
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Fluent in English Communication is a must and Chinese is Plus Advantage
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Possess leadership skill, training, and professional in communication skill
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Ability to lead, organize, and train the front desk team in efficiency.
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Ability to handle the guest complaint in very good manner and professionally
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High commitment, service-oriented, hard-working, high positive attitude with a big smile.
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Job Duties :
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Monitors cleanliness and request repair of broken items in lobby, front desk and back office areas.
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Develop SOP for Front Office Department and train front office’s staff to work effectively.
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Monitor daily activities of front office’s staff
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Registers guests and assigns rooms. Accommodates special requests whenever possible.
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Assists in pre-registration and blocking of rooms for reservations
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Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
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Understands room status and room status tracking
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Knows room locations, types of rooms available, and room rates.
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Uses suggestive and up selling techniques to sell rooms and to promote other services of the hotel.
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Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
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Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
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Files room key cards.
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Knows how to use front office equipment.
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Ensures room’s revenue is accounted for by monitoring departures report and that employee are following correct credit procedures on day of departure and nightly credit check.
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Regular print-out of back up reports on a shift to shift basis.
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Works closely with Housekeeping for an efficient turnaround of rooms and room status.
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Effectively communicates and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular Shift Leaders meetings.
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Ensures that all billing instructions are accurate and clear.
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Reports any potential credit risks immediately to operation manager.
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Maintains and Balances Shift Leader float.
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Ensures there is sufficient supply of stationary and hotel keys.
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Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.
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Assists with the co-ordination of the day to day operations of the reception desk according to Front Office Standards Operating Procedures.
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Inspects VIP rooms prior to arrival, and meet and greet VIP guests on arrival.
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Reviews all in-house accounts to ensure correct room rates are charged.
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Encourage selling of hotel outlets and facilities.
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Effectively deals with guest problems and complaints immediately.
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Perform other tasks as assigned by operation manager.
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Posting Date :
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December-08-2018
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Closing Date :
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December-19-2018
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How to apply :
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Interested candidates should identify position applied for and summit the resume and cover letter with current (4X6) photograph together with expected salary to the address given below:
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Contact Detail :
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Name :
FURI HOTEL
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Mobile :
016 325266 OR 012 999 183
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Tel :
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Fax :
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Email :
hrm@furi-investment.com
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Address :
Sangkat 3، Santepheap St, Krong Preah Sihanouk
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Web Site :
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SEND ME THIS JOB DESCRIPTION
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