Job Announcement
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SANGAM HOTEL & RESORT
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Job Title :
Front Office Supervisor
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Location :
Oddor Meanchey
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Vacancy Type :
Admin / Supervisory,Business Administration
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Education :
All levels
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Number of Hirelings :
2
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Introduction :
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SANGAM HOTEL & RESORT is an entertainment resort, and operating in the Cherng Phnom Village, Tropangprey Commune, Anlong Veng District, Oddormeanchey province that is an international Cambodia & Thai gate. We are seeking for dynamic candidate, who would like to gain work experience to fill in our company.
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Job Requirement :
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At least bachelor of business administration, hospitality, hotel and tourism management or other relevant fields,
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Minimum of 4 years experience in customer relations, hospitality, front desk, reception or relevant working experiences,
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Fluent written and spoken English,
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Knowledge of Ms. Office in Word, Excel, Internet & Email,
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Ability to work well without supervision, demonstrates initiative, and successfully balances technical & guest services
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Good in communication and interpersonal skills,
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Friendly but firm and
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Loyalty, honesty and enthusiasm.
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Job Duties :
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Lead and direct the team to ensure the smooth operation of Front Desk functions,
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Participate in training of all Front Desk associates; act as a resource to associates,
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Check guests/visitors in and out of the hotel; perform daily front desk agent duties,
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Meet guest/visitor requests as per the arrivals list; follow up with guests/visitors who have not yet checked out of the hotel,
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Monitor the registration against in-house guests/visitors; maintains smooth operation of the front desk,
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Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); communicate information to the associated departments,
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Communicate clearly with Manager of daily regime at the Front Desk,
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Understand the need and willingness to work in other related departments during peak periods as required,
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Maintain a friendly, cheerful and courteous demeanor at all times.
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Courteously and accurately answer inquiries from potential guests and accepts hotel reservations.
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Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
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Supervise daily shift process ensuring all team members adhere to standard operating procedures.
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Resolve associate and customers issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
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Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
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Cross Check all billing instructions are correctly updated
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Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
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Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
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Ensure duties on task list are completed; perform other related duties as required.
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Posting Date :
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March-22-2017
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Closing Date :
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April-10-2017
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How to apply :
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Interested candidates shall send CV and Cover Letter with your current photograph to email or address below. Only short listed candidates will be contacted for interview. Note: Please do not attach any certificate if you are applying by email.
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Contact Detail :
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Name :
SANGAM HOTEL & RESORT
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Mobile :
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Tel :
023 888 826
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Fax :
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Email :
hrjobs@sangamresorts.com
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Address :
#376B/378A,378B, Mao Tse Tung Blvd, Sangkat Boeung Salang, Khan Toul Kork, Phnom Penh, Cambodia.
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Web Site :
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SEND ME THIS JOB DESCRIPTION
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