SANGAM HOTEL & RESORT is an entertainment resort, and operating in the Cherng Phnom Village, Tropangprey Commune, Anlong Veng District, Oddormeanchey province that is an international Cambodia & Thai gate. We are seeking for dynamic candidate, who would like to gain work experience to fill in our company.

• At least bachelor of business administration, hospitality, hotel and tourism management or other relevant fields,
• Minimum of 4 years experience in customer relations, hospitality, front desk, reception or relevant working experiences,
• Fluent written and spoken English,
• Knowledge of Ms. Office in Word, Excel, Internet & Email,  
• Ability to work well without supervision, demonstrates initiative, and successfully balances technical & guest services
• Good in communication and interpersonal skills,
• Friendly but firm and
• Loyalty, honesty and enthusiasm. 

•  Lead and direct the team to ensure the smooth operation of Front Desk functions,
• Participate in training of all Front Desk associates; act as a resource to associates,
• Check guests/visitors in and out of the hotel; perform daily front desk agent duties,
•  Meet guest/visitor requests as per the arrivals list; follow up with guests/visitors who have not yet checked out of the hotel,
• Monitor the registration against in-house guests/visitors; maintains smooth operation of the front desk,
• Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); communicate information to the associated departments,
• Communicate clearly with Manager of daily regime at the Front Desk,
• Understand the need and willingness to work in other related departments during peak periods as required,
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answer inquiries from potential guests and accepts hotel reservations. 
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Resolve associate and customers issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Cross Check all billing instructions are correctly updated 
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Ensure duties on task list are completed; perform other related duties as required. 

Interested candidates shall send CV and Cover Letter with your current photograph to email or address below. Only short listed candidates will be contacted for interview. Note: Please do not attach any certificate if you are applying by email.