• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
• degree in hospitality or business degree preferred
• Previous front office or hotel experience preferred
• Supervisory experience preferred
• Excellent communication skills 
• Ability to work with computers
• Ability to perform accurate moderately complex arithmetic functions using a calculator
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to communicate, verbally, and in writing, effectively with residents/tenants and co-workers
• Maintains professionalism at all times, demonstrating courtesy and respect to residents/tenants and co-workers
• Must have outstanding leadership skills
• Ability to multi task and handle stress in workplace
• Ability to manage and resolve conflicts

• Provide clear direction to receptionists, assigning work and instructing them in details of work. Observe performance and encourage improvement, ensuring productivity, efficiency and standards of service are met, enhancing morale. Train staff as needed
• Serve as role model for Front Office staff. Resolve customer issues and complications, by researching the situation and determining most effective solution. Make decisions based on good judgment, accommodating unusual circumstances.
• Assign/delegate task to receptionists
• Follow up on unfinished task
• Review checklist for previous shifts
• Welcome and register guests into the building, fulfilling requests, following special instructions and adhering to established security policies and procedures
• Work closely with the Maintenance and Engineering staff to coordinate the efficient handling of residents’ requests.
• Follow up on resident requests. Handle and resolve problems or complaints
• Prepare daily reports 
• Keep all support departments informed of necessary information or requests/complaints
• Have thorough knowledge of facilities, hours of operation 
• Handle emergency procedures and situations with maturity and professionalism
• Perform tasks and projects as delegated by the Property Manager
• Other duties and responsibilities as assigned.
• The employee may be expected to work in other areas of the building when needed to assist operations to perform job duties not necessarily contained in this job description
• obtain referrals from existing tenants
• process applications and follow up with applicants