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SUN & MOON, Urban Hotel
Job Title : Front Desk Agent
Location : Phnom Penh
Vacancy Type : Business Administration,Customer Service/Support,Hotel/Restaurant
Education : All levels
Job Requirement :
  • Graduated from University related with Hospitality and Tourism.
  • WORK EXPERIENCES AND SKILL REQUIREMENT
  • Previous experience as a receptionist in 3 or 5 stars hotel
  • Excellent computer skills and adept with PMS system
  • Ability to remain calm during difficult situations or in a very busy environment
  • Fantastic organizational skills with attention to detail
  • Exceptional grooming standard
  • Initiative, enthusiasm and a positive attitude
  • Excellent communication skills and an ability to develop rapport with guests
  • Strong team spirit and drive to achieve collective results
Job Duties :
  • To be available at all times to deliver service beyond expectation.
  • Maintains the positive appearance, proper grooming and keeps tidy.
  • Responsible for smooth check-in, check-out, posting all transactions and reporting.
  • Has good knowledge of hotel information and programs, rate structure, activities, product, housekeeping and front office tasks and procedures.
  • Escorts all guests checking in and is well informed regarding room and hotel facilities, activities, services and demonstrates up-selling techniques in the process. Always keeps the guest privacy (incognito sign.
  • Good knowledge of room availability, peak season or fully booked.
  • Pays full attention to guest’s demands, especially when dealing with handling any complaint. Shall always try his/her best to put her/him in the guest’s position. If guest problem cannot be solved, refers to the superior directly.
  • Maintains guest history in the system for future reference.
  • Provides assistance to the guests who have health problems by offering first aid kit or doctor’s service.
  • Escorts the guest for showing room and do up-selling.
  • Arranges all pick-up / transfer services.
  • Handles the luggage, messages, papers and other packages to and from guest room and records in the logbook.
  • Ensures all guest luggage stored properly and records in logbook.
  • Ensures lobby area and main entrance are always clean and in good condition. Controls newspaper stands, if rack is empty remove the rack to luggage rooms.
  • Handles wake-up call requests.
  • Prepares and organizes handling of group check-in and check-out.
  • Informs superior properly regarding potential skippers.
  • Informs superior and all service areas in case of sleep out, as well as the guest him/herself regarding the sleep out policy.
Posting Date :
December-19-2016
Closing Date :
January-14-2017
How to apply :

If you are qualified and interested in this exciting opportunity, please send your resume, recent photo and salary expectation to email with subject of the position you are applying for. Please note that only short-listed candidates will be notified for interview.

Contact Detail :
Name : SUN & MOON, Urban Hotel
Mobile : 017 500015 / 070 626290
Tel :
Fax :
Email : training@sunandmoonhotel.com
Address : #68, St 136, Phsa Kandal 1, Phnom Penh, Cambodia
Web Site : http://www.sunandmoonhotel.com

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