|
Job Announcement
|
|
Transmarine Logistics (Cambodia) Ltd
|
|
|
|
Job Title :
Executive (Customer Service and Operation)
|
|
Location :
Phnom Penh
|
|
Vacancy Type :
Business Administration,Customer Service/Support
|
|
Education :
All levels
|
|
Job Requirement :
|
|
-
Bachelor Degree on Business Administration
-
At least 1 year experiences with shipping industry (Logistics and forwarder)
-
Good communication skills
-
Must be flexible and adaptable to changes
-
High self confidence
-
Good knowledge about the logistics and freight forwarding industry
-
Good listening, writing and time management skills
|
|
Job Duties :
|
|
|
-
Maintaining customer’s focus on all times and answering to customer’s enquiries using the standard guidelines.
-
Taking ownership of complaint and queries and proactively following through to resolution.
-
Maintaining records of all transactions and interactions made with customers.
-
Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
-
Perform various customer service activities, update system (SAP) including upselling and handling new & existing accounts.
-
Handle client problems, answer general inquiries and complaints.
-
Maintain strong relationship with shippers, CFS, customs clearance brokers, shipping & air lines, agents & customers.
-
Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up.
-
To check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed.
-
Assisting management and Team Manager with any assigned special projects and providing backup to the team manager when required.
-
Additional duties as assigned.
|
|
Posting Date :
|
|
January-25-2017
|
|
Closing Date :
|
|
February-22-2017
|
|
Contact Detail :
|
|
|
Name :
Transmarine Logistics (Cambodia) Ltd
|
|
Mobile :
099 777 197
|
|
Tel :
|
|
|
Fax :
|
|
Email :
ing.sothdavy@uasc-kh.com & sumaiya.murshed@mghgroup.com
|
|
Address :
Siri Tower (6th Floor), 104 Russian Federation Boulevard, Khan Toul Kork, Phnom penh, Kingdom of Cambodia.
|
|
Web Site :
|
|
|
|
|
SEND ME THIS JOB DESCRIPTION
|
|