Truemoney is a (mobile) provider in Cambodia the enables customers, who are typically "un-banked", to access financial services using their mobile phone
or/and the Truemoney agent network (Terminal POS). Truemoney is building a network of Truemoney agents, and strategic partners to provide a suite of financial payments services.

• Has at least bachelor in Accounting/Finance or equivalent skill
• One year experience related to field
• Problem solving skill
• Proficiency written spoken Khmer English
• Excellent organizational, communication inter-relationship skill
• Proficiency computer applications including Windows, Excel, Power Point, possesses about to email, internet

I. KEY TASKS:

• Reviews complaints for nature, scope, and severity in consultation with supervisor
• Participates in case file management and research, to include opening and closing of cases
• Solve the dispute case based on the resolution of dispute policy
• Provides the assistance to department representatives and others in the application and/or clarification of dispute resolution policies, procedures, and documents.
• Designs and develops specified reports, documents, and routine correspondence on procedural and policy issues, as assigned
• May serve as a co-mediator in work related disputes, as assigned, and may participate in the delivery of mediator training programs.
• May participate in the development and recommendation of sale and agent control policies and procedural for improvement the agent performance
• Performs miscellaneous job-related duties as assigned by line manager

II. DUTIES & RESPONSIBILITIES:

• Reviews complaints for nature, scope, and severity in consultation with supervisor
• Participates in case file management and research, to include opening and closing of cases
• the dispute case based on the resolution of dispute policy
• Provides the assistance to department representatives and others in the application and/or clarification of dispute resolution policies, procedures, and documents
• Designs and develops specified reports, documents, and routine correspondence on procedural and policy issues, as assigned
• May serve as a co-mediator in work related disputes, as assigned, and may participate in the delivery of mediator training programs
• May participate in the development and recommendation of sale and agent control policies and procedural for improvement the agent performance
• Performs miscellaneous job-related duties as assigned by line manager