Job Announcement
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HATTHA KAKSEKAR LIMITED (HKL)
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Job Title :
Director of Project Management Office for Customer Experience Management
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Location :
Phnom Penh
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Vacancy Type :
Execute/Management,Sales / Marketing
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Education :
All levels
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Introduction :
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Hattha Kaksekar Limited (HKL) is the third largest microfinance institution licensed by the National Bank of Cambodia. HKL is a subsidiary of bank of Ayudhya Public Company Limited (Krungsri), a leading commercial bank in Thailand and a strategic member of Mitsubishi UFJ Financial Group (MUFG), Japan’s biggest and among top 5 largest financial groups in the world. To respond to our business growth, we’re looking for the qualified applicants for the position as mentioned below:
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Job Requirement :
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Degree or professional qualification in marketing or Business related fields (MBA is preferred)
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7 years proven working experiences, including 3 years in Management position, 3-4 years in Research, product development and relevant skill)
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Knowledge of customer experience management approaches & methodologies used in marketing and sales
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Evidence of strong management, planning, project management and organizational skills, required to manage an extensive portfolio of events, communication campaigns and customer-centric activities
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Excellent communication (both written and verbal), influencing and negotiation skills, required to cooperate with a wide range of internal and external stakeholders combined with driven and assertive personality
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Relevant marketing experience, ideally in a customer-centric fast paced environment
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Experience in customer segmentation and successful communication campaigns, supported by data-analysis and market insight, required to deliver successful customer communication campaign
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Experience in people management, leading and directing multiple team members in a busy task-oriented environment,
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Flexibility with work location
Remuneration:
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Successful candidate will be offered:
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Competitive salary
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Annual salary increment
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Career Development
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Pchum Ben bonus
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Uniform allowance
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Annual bonus
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Annual leave
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Insurance (Forte & NSSF)
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Others
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13th month salary
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Provident fund
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Job Duties :
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Customer Experience Management:
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Define comprehensive target customer experience across customer segments, life cycle, and channels
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Lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs, and initiatives to align with the customer experience strategy
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Lead and/or direct specific customer research programs, dialogue and other forms of engagement to understand key concerns and issues and inform review and nhancement of customer services, channel, and service delivery models
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Drive the ongoing development of a customer-centric culture across the organization through internal activities and measurement of key processes and/or customer touchpoints
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Liaise with parent group company to build synergy and enable best practice sharing
Project Management:
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Track, analyze, and report progress of key project portfolio under responsibility
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Undertake different role(s) within project management. Depending on nature of each project:
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Primary role is to lead/manage transformative project to align with corporate strategic direction; the role requires end-to-end management of project delivery which include business requirement development, activity planning, risk/benefit identification, cross functional coordination, and effective project closure monitoring
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As and when required, perform business analyst role to support functional teams
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Coordinate across key stakeholders to ensure effective changes and collaboration in the organization
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Manage necessary communication across organization to support programs or project implementation; including presentation to stakeholders throughout project cycle
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Foster a collaborative working environment with functional teams
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Posting Date :
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November-02-2018
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Closing Date :
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December-01-2018
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How to apply :
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Interest candidate should submit application to:
Application should include:
Resume (CV)
HKL application form/Cover Letter
National ID Card and Birth Letter
Note:
HKL application form can be obtained without charge at any HKL branches offices or www.hkl.com.kh
Only short-listed candidate will be contacted for interview.
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Contact Detail :
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Name :
HATTHA KAKSEKAR LIMITED (HKL)
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Mobile :
093 405 000/086 354 354
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Tel :
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Fax :
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Email :
job@hkl.com.kh
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Address :
Hattha Kaksekar Limited head office at Nº 606, St. 271, Sangkat Boeng Tumpun 1, Khan Meanchey, Phnom Penh or any HKL branch office.
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Web Site :
http://www.hkl.com.kh
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SEND ME THIS JOB DESCRIPTION
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