Job Announcement
Job Title : Director of Project Management Office for Customer Experience Management
Location : Phnom Penh
Vacancy Type : Business Administration,Execute/Management,Sales / Marketing
Education : All levels
Introduction :

Hattha Kaksekar Limited (HKL) is the third largest microfinance institution licensed by the National Bank of Cambodia. HKL is a subsidiary of bank of Ayudhya Public Company Limited (Krungsri), a leading commercial bank in Thailand and a strategic member of Mitsubishi UFJ Financial Group (MUFG), Japan’s biggest and among top 5 largest financial groups in the world. To respond to our business growth, we’re looking for the qualified applicants for the position as mentioned below:

Job Requirement :
  •  Degree or professional qualification in marketing or Business related fields (MBA is preferred)
  •  7 years proven working experiences, including 3 years in Management position, 3-4 years in Research, product development and relevant skill)
  •  Knowledge of customer experience management approaches & methodologies used in marketing and sales
  •  Evidence of strong management, planning, project management and organizational skills, required to manage an extensive portfolio of events, communication campaigns and customer-centric activities
  •  Excellent communication (both written and verbal), influencing and negotiation skills, required to cooperate with a wide range of internal and external stakeholders combined with driven and assertive personality
  •  Relevant marketing experience, ideally in a customer-centric fast paced environment
  •  Experience in customer segmentation and successful communication campaigns, supported by data-analysis and market insight, required to deliver successful customer communication campaign
  •  Experience in people management, leading and directing multiple team members in a busy task-oriented environment,
  •  Flexibility with work location


  •  Successful candidate will be offered:
  •  Competitive salary 
  •  Annual salary increment
  •  Career Development
  •  Pchum Ben bonus 
  •  Uniform allowance
  •  Annual leave
  •  Annual bonus
  •  Insurance (Forte & NSSF)
  •  Others
  •  13th month salary 
  •  Provident fund
Job Duties :

Customer Experience Management: 

  •  Define comprehensive target customer experience across customer segments, life cycle, and channels 
  •  Lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs, and initiatives to align with the customer experience strategy
  •  Lead and/or direct specific customer research programs, dialogue and other forms of engagement to understand key concerns and issues and inform review and enhancement of customer services, channel, and service delivery models
  •  Drive the ongoing development of a customer-centric culture across the organization through internal activities and measurement of key processes and/or customer touchpoints
  •  Liaise with parent group company to build synergy and enable best practice sharing

Project Management:

  •  Track, analyze, and report progress of key project portfolio under responsibility
  •  Undertake different role(s) within project management. Depending on nature of each project:
  •  Primary role is to lead/manage transformative project to align with corporate strategic direction; the role requires end-to-end management of project delivery which include business requirement development, activity planning, risk/benefit identification, cross functional coordination, and effective project closure monitoring
  •  As and when required, perform business analyst role to support functional teams
  •  Coordinate across key stakeholders to ensure effective changes and collaboration in the organization
  •  Manage necessary communication across organization to support programs or project implementation; including presentation to stakeholders throughout project cycle
  •  Foster a collaborative working environment with functional teams
Posting Date :
Closing Date :
How to apply :

Interest candidate should submit application to:
Email: job@hkl.com.kh
Facebook page: HatthaKaksekarLimitedKH

Application should include:
 Resume (CV)
 HKL application form/Cover Letter
 National ID Card and Birth Letter

 HKL application form can be obtained without charge at any HKL branches offices or www.hkl.com.kh
 Only short-listed candidate will be contacted for interview.

Contact Detail :
Mobile : 093 405 000/086 354 354
Tel :
Fax :
Email : job@hkl.com.kh
Address : Hattha Kaksekar Limited head office at Nº 606, St. 271, Sangkat Boeng Tumpun 1, Khan Meanchey, Phnom Penh or any HKL branch office.
Web Site :


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