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PRIME MF Microfinance
Job Title : Customer Services Officer
Location : Phnom Penh
Vacancy Type : Customer Service/Support
Education : All levels
Introduction :

Prime MF Microfinance Institution Ltd. is a professional licensed microfinance institution with a mission to provide financial services to individuals and groups in Cambodian communities to help them liberate from poverty. 
The MFI was registered with the Ministry of Commerce in August 2010 as a financial service provider and obtained a microfinance institution license from the National Bank of Cambodia (NBC) in December 2010. Its operation started in the current head office located at #19A Street 271, Sangkat Tomnub Tek, Khan Chamkarmon, Phnom Penh.
To ensure access to financial services for communities in broader areas, Prime MF has opened its new branch every year since 2013. The second branch was set up in Pochentong in June 2013. One year later, another branch of Prime MF was settled in Russey Keo in June 2014. Takhmao, the capital of Kandal Province, was selected as the base of the fourth branch and opened in June 2015. In August 2016, the fifth branch in Angk Snuol started its operation and Sen Sok Branch.

Job Requirement :
  •  Female only (Age 19-27)
  •  BBA in Business Communication, marketing, management, public relation or related field.
  •  Experienced person in banking or MFI with customer services issues is a plus.
  •  Fresh graduated student is also welcome ( student without graduation will not be considered )
  •  Ability to involve with a multi-tasks, meet deadline and thrive in a fast-paced work environment.
  •  Good communication skill in both Khmer and English.
  •  Computer literate (Ms Office, Internet and email).
  •  Punctuality, loyalty, honesty, initiative, flexibility, high commitment, good inter-personal.
  •  Good attitude, behavior, and good social relationship with people in all levels.
  •  Willing to work under pressure
  •  Good looking appearance

** Benefits:

  •  Competitive Salary & Good working condition with other human resource policies paralleling to Cambodian Labor Law.
  •  Annual Salary Increase.
  •  Offer 13 month Salary: Two Times Bonus per year- (1) Khmer New Year & (2) Pchum Ben Day.
  •  Monthly incentive according to the performance.
  •  Loan to employee.
  •  Loyalty bonus.
  •  Advance on salary on special occasion.
  •  24 hours personal accident insurance and Health Coverage.
  •  Many opportunities for promotion (We mostly promote internal staff).
  •  Great & Friendly Working Environment.
  •  Provide Annual workshop and Training.
Job Duties :
  •  Assist Customer Service Officer in providing support to customers with friendly and professionally explanation on product and services
  •  Assist Customer Service in greeting visitors and guests and serving them soft drink ( water, coffee, tea…)
  •  Receive, and reply telephone call, message, and respond to public inquiries and update to supervisor or relevant persons.
  •  Solve customers’ problem and handle customers’ complaints
  •  Monitor and take care office equipment and report to admin department for maintenance service.
  •  Proactively develop and maintain face to face relationships with internal and external customers.
  •  Assist Customer Service to ensure that customer queries are handled efficiently and effectively.
  •  Perform other tasks assigned by manager
Posting Date :
January-03-2018
Closing Date :
January-26-2018
Contact Detail :
Name : PRIME MF Microfinance
Mobile :
Tel : 023 993 905/023 993 910
Fax :
Email : hr@primemf.com
Address : #A19, St.271, Sangkat Tomnob Tek, Khan Chamkarmorn, Phnom Penh, Cambodia
Web Site : http://www.primemf.com

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