APL Logistics provides global, integrated supply chain services in more than 60 countries, including both origin and destination services such as freight consolidation, warehousing, and distribution management. APL Logistics offers consulting solutions and uses IT for maximum supply chain visibility and control. APL Logistics is a member of the Kintetsu World Express (KWE)
group, a global logistics services provider

•  Bachelor’s degree of related field 
•  At least one year of experience in shipping industry 
•  Good PC workstation skills & well versed in APL/APLL system 
•  Strong communication and presentation skills
•  Meticulous in completing tasks and excellent dependability record
•  Outgoing, independent and challenging
•  Good interpersonal and analytical skill
•  English: Ability to communicate fluently (both writing and speaking)
•  Chinese: ability to communicate both writing and speaking is additional advantage 
•  Working experience in customer services (in similar industry) is additional advantage
•  Willing to travel to visit/find all kind of customers/accounts

Compensation & Benefits:

•  Based Pay: Negotiable
•  Insurance (Health & Accident)
•  with Other benefits following to the company policy

•  To perform the Customer Service from receiving booking until the delivery to the final destination
•  To deliver 100% data integrity i.e. accurate booking, clear information to customers
•  To provide customer with timely, accurate booking, clear information to customers
•  To provide customer with timely, accurate and courteous service. Maintain a professional and pleasant demeanours and communication
•  To assist customer when problems arise by liaison with the relevant internal parties
•  To pro-actively advice customer one exceptional service notification
•  To coordinate bookings between factory & carrier & customers
•  Continue to improve the existing process to meet/exceed customer expectation 
•  Ensure the updated of SOP and UI are followed 
•  Maximize productivity and support team lead for all assigned tasks 
•  Be flexible to take cares complex customer (more process/requirement in SOP) 
•  Lead CS role, to assist the supervisors as a trainer for CS team
•  Other tasks assigned by immediate supervisor