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PTC Computer Co.,Ltd
Job Title : Customer Service (RMA, Provide Warrenty) urgent
Location : Phnom Penh
Vacancy Type : Customer Service/Support
Education : All levels
Number of Hirelings : 1
Introduction :

PTC Computer Technologies has been established in Phnom Penh since 1996. We started with a small business, but as a result of our dedication with loyalty, reliability, and affordable pricing, as well as customer service caring, excellent product ranges, and technical expert. We have grown so successfully that we are now well recognized as one of the biggest IT store in Cambodia. Our reputation, in the last seventeen years, has spread out not only in Cambodia. and has allowed us to be partner with most of well-known international IT brands to be authorized distributor and service provider in Cambodia.

In this case, it has allowed us to be able to store the biggest available computers hardware to supply the genuine products and warranty services to customers.

Job Requirement :
  •  Graduated Bachelor Degree of Marketing or IT 
  •  Good communication or persuading skills
  •  Basic knowledge of Hardware 
  •  Problem solving skill
  •  Self-reliant and hardworking
  •  High level of motivation
  •  High Level of English proficiency 
Job Duties :
  • Claim order part in warranty
  •  Borrow from stock such as laptop, Desktop , Monitor ...etc that need to change for customer
  •  Return to stock while part arrived
  •  Checking warranty 
  •  Checking price for order part 
  •  Do quotation and direct sent to customer ( if have request from sales or from customer)
  •  Purchase spare part for sale, replace for customer in warranty
  •  Pick up Services in after Technical comment in CRM system with the same day 
  •  Record serial number for brand mentioned above during goods stock in
  •  Count stock & Clear old stock
  •  Follow up (email) claim order part with vender to make sure part will arrive PTC and replace for customer on due date
  •  General services (face to face / phone call with customer to deal the problem related to part replacement, software issue or part order ..etc).
  •  Sent Laptop, Desktop.. services to customer at province
  •  Support technical team (provide manual, software download, spare part for test and email contact to vendor for the issue that technical unable to solve ..etc)
  •  Do weekly report 
  •  Other tasks assigned by Supervisor or managers

Benefit:

  •  13th monthly salary
  •  Married Leave
  •  Sick Leave
  •  Funeral Leave
  •  Pregnancy Leave
  •  Healthy Care
  •  Annual Leave
Posting Date :
September-30-2018
Closing Date :
October-14-2018
Contact Detail :
Name : PTC Computer Co.,Ltd
Mobile : 012335205
Tel :
Fax :
Email : admin@ptc-computer.com.kh
Address : No.66, St. 63 T St. 154, Sangkat Phsar Thmei 1, Khan Doun Penh, Phnom Penh, Cambodia.
Web Site : http://www.ptc-computer.com.kh

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