We are currently looking for qualified candidate to fulfill the position of Customer Service Officer 

• Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese is a plus
• Be computer literate especially in Microsoft Office

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor

AnAnA Building: # 95, 3^th Floor, Preah Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh

Tel: 023 226 622, H/P: 081 831 516 / 061 226 648, Email: career@mekongnet.com.kh

Early applications will be prioritized.

Applications must be submitted before 17 December 2020 and will not be returned.

Only short-listed candidates will be contacted for interview.