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Job Announcement
MekongNet
Job Title : Customer Service Officer
Location : Phnom Penh
Vacancy Type : Customer Service/Support
Education : Bachelor
Number of Hirelings : 2
Introduction :

We are currently looking for qualified candidate to fulfill the position of Customer Service Officer 

Job Requirement :
  • Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
  • At least 1-year experience in Customer Service function
  • Ability to articulate and simplify customer issues and solution
  • Good spoken and written Khmer/English, Chinese is a plus
  • Be computer literate especially in Microsoft Office


 

Job Duties :
  • Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
  • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
  • Document and track customer issues, complaint and queries on given reporting system
  • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
  • Monitor accounts receivable, billing, collection is accurate update
  • Prepare and send daily/weekly/monthly report to Customer Service Supervisor
Posting Date :
September-15-2020
Closing Date :
September-30-2020
How to apply :

AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh

Tel: 023 226 622, H/P: 081 831 516 / 061 226 648, Email: career@mekongnet.com.kh

Early applications will be prioritized.

Applications must be submitted before 30 September 2020 and will not be returned.

Only short-listed candidates will be contacted for interview.


 

Contact Detail :
Name : MekongNet
Mobile : 081 831 516 / 061 226 648
Tel : 023 226 622
Fax :
Email : career@mekongnet.com.kh
Address : AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh
Web Site : https://mekongnet.com.kh/

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