SOVANNAPHUM LIFE ASSURANCE (SVL) Plc is a joint venture Company between Canadia Investment Holding (CIH) PLC., the holding Company of Canadia Bank, and Muang Thai Life Assurance (MTL) PCL from Thailand.

SVL Plc was granted full license as a life insurance Company by Ministry of Economy and Finance on 24 December 2015, and started operations in 2016. With strong support from both shareholders, plus the use of “customer centricity” to understand the behavior of the Cambodian customers, SVL will be able to develop the right products and services to fulfill the specific need of Cambodian customers.

•  Bachelor Degrees in psychology, management, or related field.
•  1 year experience required in customer service
•  Computer literacy
•  Good command in English
•  Critical thinking, communication, 
•  Good coordination
•  Good interpersonal skills, and service mind
•  Good analytical skill, planning, controlling, following, assessing
•  Able to work under pressure

•  Responsible for advise, follow up, coordinate, and facilitate sales teams and customers which include underwriting process, policy rights, change request, policy renewal, check outstanding premium, claim.
•  Coordinate and solve problems regarding incoming documents from sales and customers. Check daily document log.
•  Coordinate and solve problems regarding outgoing documents to sales and customers such as insurance policies in the customer service area. 
•  Report a summary of policy cancellation and customer satisfaction to the management.
•  Provide strategies and report monthly summary of the number of customers who are convinced to keep their policy instead of cancelling. 
•  Visitor and customer facilitation which includes providing visitor ID to visitors and greeting customers at marketing events. 
•  Work closely with Senior, Operational and other relevant team.
•  Carry out other duties as requested by line manager.