Job Purpose: The job holder is responsible for leading and driving the customer service team to achieve 5 Star Plus service as set by the Bank. S/he will ensure customers are
experiencing forwards banking experience with CIMB.
Job Dimension:
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Budget (Operating/Capital) : As per the Delegation of Authority
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Total No. of Reporting Staff : Org
Communications & Working Relationship
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External: Customers
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Internal: Branch staff and all business departments